Terms & Conditions of Purchase

We understand that purchasing a wedding gown—particularly online or made-to-order—is a significant decision. These Terms & Conditions are designed to clearly outline our process so you feel informed and confident before proceeding.

By purchasing a gown from The First Last Bridal, both in-store and online, you agree to the following Terms & Conditions, which ensure clarity, transparency, and a smooth experience throughout your gown journey. If you have any questions after reviewing these terms,
please contact us prior to placing your order.

1. Made-to-Order Gowns

All gowns by The First Last Bridal are made-to-order. Gowns are produced specifically for each bride once an order is confirmed.

Standard gowns are created in the bride’s closest standard size and are not made-to-measure or fully custom unless explicitly agreed in writing.

As each gown is handmade, minor variations in fabric, lace placement, or finishing may occur. These variations are inherent to the design and production process and are not considered faults.

2. Deposit & Payment Terms

A 50% non-refundable deposit is required to secure your order and commence production. Production does not begin until the deposit has been received and sizing confirmed.

For online purchases: Payment in full is required at the time of checkout.

For customised orders or alternate payment arrangements: Please contact info@thefirstlast.com.au to arrange a customised invoice with deposit terms.

The remaining balance must be paid in full prior to collection or shipment of the gown, unless otherwise agreed in writing.

Installment requests must be approved by The First Last Bridal in advance. All payments are final once made.

3. Non-Refundable Policy

Due to the made-to-order nature of our gowns:

  • All deposits are strictly non-refundable

  • Orders cannot be cancelled, refunded, or exchanged once production has commenced

This policy applies regardless of changes in personal circumstances, including wedding date changes or cancellations, except as required under Australian Consumer Law.

4. Customisations & Bespoke Gowns

Customisations and bespoke gown designs are quoted based on initial design discussions. Due to the evolving nature of custom work, final costs may vary from the initial estimate as design details, materials, and labour requirements are refined.

For custom or bespoke gowns:

  • Initial quotes are indicative only

  • Additional costs may arise and will be communicated as soon as reasonably possible

  • Payments are required in tiered instalments aligned with project milestones

Written approval is required before any additional work proceeds.

5. Sizing & Alterations

Gowns are not made-to-measure. It is the bride’s responsibility to review the sizing guide and provide accurate measurements when placing an order.

Any sizing guidance or recommendations provided by The First Last Bridal are offered as a guide only. Final responsibility for size selection remains with the bride.

Once an order has been confirmed, sizes cannot be changed, as the gown enters production immediately.

Most gowns will require alterations (including hemming) to achieve the desired fit. Alterations are not included unless explicitly stated in writing and are the responsibility of the bride. Adequate time should be allowed prior to the wedding date for alterations.

6. Fabrics & Natural Characteristics

All gowns are handmade using luxury fabrics.

Due to the delicate nature of these materials:

  • Minor pulls, slubs, or texture variations may occur

  • Natural fibres such as silk may contain slight imperfections

These characteristics are inherent to luxury fabrics and are not considered faults.

7. Production Timeframes

Made-to-order gowns have an estimated production timeframe of 12–16 weeks, commencing once the
50% deposit has been received and sizing confirmed.

All other production, customisation, bespoke, and accessory timeframes are listed on our website and form part of these Terms & Conditions.

Timeframes are estimates only and may vary due to fabric availability, design complexity, or unforeseen circumstances. The First Last Bridal is not liable for delays outside of its reasonable control.

Rush / Expedited Orders:
Rush orders may be considered on a case-by-case basis. Additional fees apply and are required to confirm the expedited schedule. Rush order acceptance depends on current production schedules and fabric availability. No rush order guarantees can be made until confirmed in writing.

8. Australian Consumer Law

Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies you may have
under the Australian Consumer Law (ACL).

Under ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of
acceptable quality and the failure does not amount to a major failure.

Due to the made-to-order nature of bridal gowns, change-of-mind returns are not available.